Presenting an Information and Communication Technology Management Capability Model for Universities Based on ITIL V4. Annals of Process Engineering and Management, [S. l.], v. 2, n. 3, p. 166–179, 2025. DOI: 10.48314/apem.v2i3.42. Disponível em: https://apem.reapress.com/journal/article/view/42.. Acesso em: 23 aug. 2025.