A Comparative Study of the Processes of Bank Melli Iran with the APQC Reference Model Aiming to Develop an Optimal Organizational Structure

Authors

  • Mohaddese Izadifard * Department of Economic and Social Systems, Tarbiat Modares University, Tehran, Iran.
  • Mehrdad Agha Mohammad Ali Kermani Department of Economic Engineering, School of Management, Economics, and Progress Engineering, Iran University of Science and Technology, Tehran, Iran. https://orcid.org/0000-0002-2972-5852
  • Reyhane Naghdi Takaldan Department of Industrial Management and Information Technology, Shahid Beheshti University, Iran.

https://doi.org/10.48314/apem.v2i3.41

Abstract

Due to the rapid changes in the business environment, the shortening of product and service life cycles, and the necessity of technology integration at all levels of industry, the need for process orientation in organizations is clearly evident. Therefore, designing an organizational structure based on processes emerges as a fundamental necessity. This research aims to provide a comprehensive methodology for developing an optimal organizational structure, with a focus on Bank Melli Iran as a case study. Initially, the strategic components of the bank were analyzed, and then a list of Bank Melli’s processes was developed based on the American Productivity and Quality Center (APQC) standard. Following this, through interviews with bank experts, the existing processes were identified and analyzed. Additionally, a process architecture document was created, and the bank's legal and regulatory constraints were also examined. Finally, by aligning the identified processes with the results obtained from previous stages, an optimal organizational structure for Bank Melli Iran was proposed, which can lead to improvements in organizational efficiency and flexibility.

Keywords:

Organizational structure design, Process management, Bank Melli Iran

References

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Published

2025-08-13

Issue

Vol. 2 No. 3 (2025): Annals of Process Engineering and Management

Section

Articles

How to Cite

A Comparative Study of the Processes of Bank Melli Iran with the APQC Reference Model Aiming to Develop an Optimal Organizational Structure. (2025). Annals of Process Engineering and Management, 2(3), 153-165. https://doi.org/10.48314/apem.v2i3.41

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