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Employee development is a strategic priority for organizations, yet the mere provision of training does not guarantee effectiveness. This study evaluates the effectiveness of in-service training programs at a state-owned bank using the Context, Input, Process, Product (CIPP) model within the framework of Enterprise Architecture (EA). Employing a descriptive-survey method with a practical orientation, data were collected from 82 employees who had participated in the training courses, selected via convenience sampling. A researcher-designed questionnaire assessed participants’ perceptions across the four CIPP dimensions. Data analysis using descriptive statistics and one-sample t-tests revealed significantly negative perceptions regarding the context and input components, suggesting a misalignment with employee needs and inadequate resources. In contrast, the training process was positively evaluated. However, the product dimension indicated limited impact on employees’ knowledge, skills, and career development. The findings underscore the need for strategic revision of the training programs to enhance their effectiveness and alignment with organizational objectives within the bank’s EA.
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